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Providing services to customers worldwide for over 25+ Years

  • Writer's pictureISERV

6 ITems to Review During Quarantine

Updated: Nov 12, 2020

Being an IT professional means your to-do list never gets shorter. During the changing landscape of COVID-19 and depending on industry, you could be experiencing a bit of a lull in business activities. Take the extra time to perform an IT checkup and make a deep dive into things that might normally be pushed to the backburner.

1. Revamp Passwords – Remind your co-workers about password best practices, including separation of work and personal accounts. Also, advocate to set up two-factor authentication (2FA) to add an extra layer of security between hackers and sensitive business data.

2. Inspect Physical Security – Are all your security cameras in working order? Review your camera placement, search filters, and mobile viewing capabilities. If you don’t have a surveillance system, use this time to research your options. For example, Iserv partners with Verkada to support Cloud-based, no-DVR cameras.

3. Clean Server Room Clutter – With in-house IT, things are bound to get a little messy sometimes. If your server room looks like this:

take a few hours to untangle and tie up the cords and wires. Wipe down surfaces and floors too, as dust and other contaminants can pose a threat to your equipment. A well-maintained server room helps prevent system breakdowns.

4. Update Cybersecurity Protocols – Criminals may take advantage of this time when people are WFH and info is more vulnerable. Double-check that your firewall and antivirus software are up to date. Educate your co-workers about phishing emails and current Internet scams (Iserv is a Knowbe4 partner!). Additionally, consider implementing Desktop as a Service to offload the upkeep and support of your network/firewalls for continuous protection.

5. Do a Process Review – How do you welcome new customers – is there a procedure for onboarding that involves setting up services and billing? If so, make sure it’s documented thoroughly for both management and new employee training. While you’re at it, check that your customer-facing applications are running properly. The more user-friendly interfaces you have, the more competitive your offering becomes.

6. Evaluate Mobile Device Management – Data security is imperative when working from home. Employee personal devices should be secured with ransomware protection and set up to restrict data access to those with permission.

We can help you simplify your IT! Start the conversation with an expert today to learn how.


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