How Managed IT Improves the Healthcare Patient Experience
Healthcare looks different than it did 20 years ago, and people are taking a more active role in their own care. Hospitals, private practices, and public health centers can simplify and support their patient interactions with technology. Here’s how:
1. User-Friendly Applications
The first contact with a person needing care is making an appointment. Nurses used to gather data with a hand-written form, but digital technology allows people to fill out registration questionnaires and set up automatic bill pay from the comfort of their homes.
The most efficient communication channel is the online portal; it’s convenient and comprehensive. A Managed IT solution uses the cloud to build, organize, and monitor these customer-facing applications. When patients have access to their own medical information, your organization saves resources and time.
2. Data and Device Management
The second contact is the actual appointment. Medical staff equipped with managed devices can improve the speed and accuracy of in-office visits. How? A cloud-based platform provides instantaneous access to patient PHIs from any device, allowing doctors and nurses to update records and add Rx orders with the push of a button. Managed IT lets you offload processes like connectivity and performance, so you can focus on healthcare.
3. Compliance and Security
Most health data is stored and exchanged electronically, and patients want to know that your practice is keeping it safe. Managed IT solutions are designed to uphold HIPAA and other healthcare compliance standards.
Security features such as data encryption, access control, and incident response are implemented on the back end, but ultimately give patients peace of mind. Consider a cloud services provider that offers 24/7/365 management, monitoring, and extended support of your sensitive information.
Interested in Managed IT but not sure where to start? Schedule a 15-min chat with our expert for a free assessment of your needs: https://www.iservworks.com/contact