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  • Iserv

What is a Managed Services Provider? The Difference Between an MSP & Outsourced IT Company

Managed service providers (MSPs) are the IT industry's best kept secret. MSPs act as an outsourced IT department for small and medium-sized businesses that can't afford to hire a full time IT staff. MSPs are responsible for all aspects of the business' IT needs, including hardware, network infrastructure, security and cloud hosting.

Your business is different than the next guys, and so is your IT infrastructure. An unmanaged service provider doesn't know your business and can't make decisions that are tailored to your needs. A managed service provider does. We work with you to develop a plan that fits your unique business model. In addition to handling day-to-day IT operations, we'll help you improve efficiency, protect against cybercriminals, and offer support for your specific industry.

The term MSP is used interchangeably with the term IT service provider. However, there is a difference between the two. An MSP typically has a staff of technicians who provide network, application and desktop support for the companies that hire them. In contrast, an IT service provider does not have any employees but rather outsources all of its employees.

Here are some high level services that a Managed Services Provider might offer:

Azure Cloud: Cloud hosting services for Microsoft Azure including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

On Premises: Hosting services for your own servers in a data center facility located in various locations across the US.

Backup & Disaster Recovery: Backup and disaster recovery solutions for physical machines, virtual machines and applications hosted on-premises or in the cloud.

Connectivity: WAN connectivity options include Fiber, Cable, Wireless, 5G and other types of modern Internet Access from Public to Private connections from 1G to 10G+ including primary and backup options for Zero downtime reliability.

Managed Cloud: Managed cloud services that include management of your applications running on public clouds such as Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform (GCP). This is a collaborative effort that allows you to focus on your business goals while making sure your systems are ready to meet those demands.

Microsoft 365: Office 365 email & collaboration suite including Outlook, Word, Excel, Powerpoint and Sharepoint Online & Skype for Business to name a few from the robust Microsoft platform.

Iserv is a Managed Service Provider (MSP), based in the US - operating across all 50 states with offices strategically placed across the US. We offer cloud, on-premises, and hybrid solutions to help clients manage their IT infrastructure. Our company has more than 25+ years of experience in the IT industry and we have completed thousands of projects for small businesses, enterprises and public organizations. With some of the highest CSAT and NPS scores and a deep bench of in-house expertise, we are often the single company for all your technology needs.


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