SMS Verification Code Program

Program Name

Iserv Caller Verification

What the Program Is

Iserv operates a contact center and support desk. When a caller must be identity-verified before we grant account access or process a password reset, MFA reset, or other sensitive account change, our automated agent asks the caller to confirm the mobile number on file and to agree to receive a one-time passcode by text message. A numeric code is sent only after the caller agrees, and only during that call.

Who Receives Messages

Only callers who request a code during an active call with the Iserv contact center. There is no subscriber list and no way to sign up in advance.

What We Send

Numeric verification codes only. We do not send marketing, promotional, or informational messages on this program. Codes expire shortly after they are sent.

Message Frequency

Message frequency varies and depends on how often the caller contacts Iserv and requests verification.

Cost

Message and data rates may apply.

HELP

Reply HELP to any message to receive support contact information. For help, email support_desk@iservgroup.com or call 888-991-8535.

STOP

Reply STOP to any message to stop receiving verification codes at that number. After opting out, the caller may not be able to complete identity verification by text on future calls and will need to use another verification method. To restart, contact support_desk@iservgroup.com or call 888-991-8535.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Privacy Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Customer Care

Email: support_desk@iservgroup.com
Phone: 888-991-8535

Additional Information

For more information, please review our Terms and Conditions and our Privacy Policy.